How it works

How to Apply Why is Orbit doing this Eligibility Community Investment Priorities Research FAQ Partners

For Orbit community investment is about utilising our own assets, our supply chain, partners and most importantly our customers to create thriving and empowered communities. This philosophy drives not just what we do, but how we do it.

We have four priorities for investing £30million in our communities by 2020 – money, employment and skills, wellbeing, and digital. Each priority has a strategy and a local delivery plan based on unique community need.

Our partnerships and investment in third sector projects, which account for over 85% of our funding, has enabled us to support new enterprises and grow existing successful programmes. Though Orbit prides itself on embracing innovation, we recognise that we don’t have all the answers.

The Better Days Fund recognises this. We think that there are significant opportunities in expanding the base from which we get ideas. We hope to augment the great work already being done by injecting non-traditional players into solving some of the issues. This includes individual actors to bridge the gulf between top down and bottom up solutions.

Finally Orbit hopes to foster an open culture of sharing and learning. Ways for all of us who strive to make positive impacts within society to share learning, experience and best practice.

We are looking to support activities that generate positive social action. Note that Orbit will always consider the funding amount being requested as a barometer of the burden of proof on the criteria. This will be at Orbit’s discretion. Contact us should you want to discuss this in advance.

Our priority will be on ideas that focus on sustainability, the ability to scale and robust systems of evidence particularly when these ideas are new or in early stage of their cycle. Existing ideas will need to explicitly articulate their path to sustainability, if they are achieving scale as well as their systems of measuring on going performance and evidence.

1. Within our 5 priority funding areas, applications need to specifically illustrate:

Sustainability: Orbit will want to understand how your model is designed to grow. It is important to understand what assumptions you have made in your chosen model and how you plan to deal with risks and challenges especially in activities that are in early development. It is important to Orbit that applicants understand their environment and how they plan on being viable in the future.

Innovation: Ideas will need to illustrate clearly how they are adding to their chosen field. There should be specificity about how they are innovative and why this represents a significant improvement or shift that is better than what exists. Orbit is conscious that innovation does not always mean a new idea and may be a better way of doing things for example; utilising technology to deliver greater engagement and therefore provable reduction in unitary costs per outcome. Note that this excludes ideas that directly challenge public services.

Capacity: Orbit will want to see that applicants are willing to participate in a innovative programme that is open to being both challenged and supported by Orbits management team. This should include to ability to be adaptable, flexible and above all open and transparent. Especially with early stage projects where success is not assured, Orbit wants relationships based on the principle of failing fast and learning fast. Partners should be prepared to share learning and learn from others openly.

Connecting Communities: activities and ideas that mobilise our customers to think of ways of sharing local resources as well as reciprocal models of support that enable people to get the help they need around issues that are a priority in their community. Creating enabling factors that allow for local individuals and groups to prepare for or respond to challenges within communities creating a community resilience.

Digital Action: We are also keen to see ideas that acutely harness the opportunities available through digital technology. Methods of harnessing talents that are aligned to the 21st Century lifestyle, particularly around the +55 age segment becoming more digitally engaged.

Complements not competes: solutions should enhance public services and provisions not replicate them. Early stage projects will realistically be using Orbit funding as a way to pilot a new ideas and test solutions that offer something that is different or needed. These ideas should emphasise their capacity and energy to scale. Ideas that are merely replicating already existing structures and models are unlikely to be considered.

Priority beneficiaries: As the source of funding comes from our customers, activities that can illustrate how Orbit customers are the main beneficiaries of the programmes will be prioritised. If your idea is based on an existing piece of work you will need to demonstrate you have the appropriate networks or channels to reach communities within Orbits management areas.

Impact and public benefit: Though we are interested in activities that can evidence improvements to our priority community investment themes, we also want to hear from groups and organisations which are outside of the third sector and feel that they can make positive contribution to the public benefit. Orbit is also keen on hearing about how you and your partners deliver currently in terms of social and public benefit.

2. Existing and New Ideas. Orbit envisages that this will attract many applicants looking to try something different and new. However we ask that you look at the criteria below and understand the subtle differences in what applicants will need to be able to evidence in regards to whether they are looking to expand on an existing idea or suggest something completely new. We should emphasise that in exceptional cases already established projects will in effect represent something innovative to Orbit in addressing a niche that we have not considered. We encourage partners to research our current projects as you may find that there are elements that we have not considered in our current project line up.

New Ideas

We actively encourage people to apply with concepts and ideas that are completely new. However we do expect applicants to have done some work in advance of their proposal. Therefore we are keen to see proposals that have demonstrated some very early stage development. You may not yet have a proven concept or have yet secured funding however it is important that these applications:

Illustrate clearly how their ideas align with Orbits community investment priorities.
How does this idea illustrate something new or innovative in comparison to what is already out there or within Orbit.
Established some benchmark evidence of need, as well as evidence of impact for the beneficiaries.
Have the structures, pipelines of networks within the local areas in which you wish to work.
Have capacity and appetite to work within the timelines and framework of the BDF.

Existing ideas

Existing ideas will be assessed in line with the criteria set for new ideas, however here there will be a need to provide performance measures based on existing work and how this supports your application.

Illustrate clearly how this idea has worked and will align with Orbits community investment priorities. Express any changes needed to ensure that it more accurately aligns with Orbits priorities.
How does this idea illustrate something new or innovative in comparison to what is already out there or within Orbit? Can you prove this based on the evidence of the works that you have.
Evidence the impact for the beneficiaries within the current project and how this will translate to Orbit.
Have the structures, pipelines of networks within the local areas in which you wish to work.
Have capacity and appetite to work within the timelines and framework of the BDF.

Both new and existing idea proposals will be selected according to how well they can illustrate:

Sustainability
Innovation
Impact
Seeding civic structures of support and creating resilient communities.
How well they align to Orbit community investment themes

3. Seeding civic support structures. Essentially about how your project will pay it forward by encouraging peer to peer support structures. This includes the active use of volunteers to leave behind resilience within the communities. Depending on how far into the project cycle your idea is we will want to understand how you intend to mobilise the use of volunteers to your programme. We are looking for projects that make communities more resourceful and as well as more empowered to take action. We are also keen to ensure that there is more widespread knowledge of where people can obtain help if needed.

4. We can only support projects that are in our community management areas.

5. We can only fund projects that advance public benefit. This includes public bodies, charities, TSOs, social enterprises. For profit organisations may apply for this funding so long as they have strong evidence of how their proposals will have public benefit.

Orbit may impose restrictions and conditions on for profit organisations pertaining to private benefit and profit derived from our funding. Orbit may ask for profit businesses given a grant to make technology developed freely available, as well as to invest profits from commercial exploitation back into the project to deliver greater public benefit or a return of a share of the profits back into Orbits community investment fund as inward investment. Please contact us if you have any questions in this regard.

6. We can support incorporated entities and unincorporated associations with formal membership structures.

7. Orbit will also consider applications from individuals. Orbit may place conditions on the grant award requiring you to form an incorporated entity or membership association. Note that Orbit may impose restrictions and conditions on how funds are dispersed. Orbit will not pay individuals and customers directly.

8. A number of organisations can put forward a joint proposal, where one organisation is designated as the lead and takes responsibility for the other organisations.

9. Organisations should ensure that they are conscious of limitations on their ability to source funds and ensure that they are not in breach of receiving funds that constitute approvable state aid.

10. Though applicants can come from any part of the UK projects can only be implemented in Orbit management areas.

11. We cannot fund innovations that are party political or which support or promote religious activity.

12. Grant awards can only fund limited paid for marketing and advertising. This must be clearly laid out in the proposal and financial statements of the application.

Community Investment Priorities

Though Orbit has broken down its investment priorities into distinct themes there is a tacit acceptance that peoples wellbeing is not as reductive and simple. This schema helps focus our funding to specific areas that lead to incremental gains that combine to create significant impact. It may be useful when designing projects to see what other projects Orbit funds, what local services are available and how your project adds to that matrix to deliver on that positive journey. It therefore is important to recognise that projects that focus on a theme will often bisect across multiple themes in their efforts. This is actively encouraged as it is to ensure that you make clear how your project will signpost, align and lean on additional support mechanisms that encourage greater success.

Finance

Orbit is keen to support programmes that allow for its customers to participate in a mainstream financial system that accommodates everyone regardless of their income and status. This is essential for anyone wanting to participate fully and fairly in everyday life. People excluded from or without access to mainstream financial services tend to pay more for goods and services and tend to have less choice. The impacts of exclusion are not just financial but affect education, employment, health, housing and their overall wellbeing.

Financial exclusion affects a wide range of people at different times in their lives, but disproportionally impacts people with low or unstable incomes that have experienced significant life shock. At risk groups of financial exclusion include lone parents, single pensioners, migrants, long term sick or disabled, long term unemployed, part-time workers and households headed by students.

Banking	Credit
UK ranked ninth in terms of banking inclusion by World bank. 1.5 million adults remain unbanked in Britain. Half of the unbanked would like a bank account. 50% of the newly banked have incurred penalty fees, with those affected averaging 5.6 charges per year. 26% of these are ‘net losers’ incurring more penalty charges than gains in savings. About half of people with basic accounts choose to manage their money in cash. Customer satisfaction levels are below 60% for the four largest providers. Between 1989 and 2012 more than 40% of all bank and building society branches have closed. Low income areas have disproportionately borne the brunt of these closures.	An estimated 2 million people took out a high cost loan in 2012 as they were unable to access other forms of credit, though this has dropped from its peak as a result of caps. Unsecured consumer credit has tripled in 20 years An estimated 49-64% of households in the UK hold some form of unsecured credit
Savings	Insurance
Over 10 million people in the UK do not have enough savings to support them for one month if they experience a shock cut to their incomes Under half of all UK households are saving UK saves less than almost any other EU country	Half of the households in the bottom half of the income distribution lack home contents insurance, compared to 1 in 5 households on average incomes Households with no home contents insurance were more than three times likely to be burgled than those with insurance.
Context
Between 2007 and 2016 real wages have fallen by 10.4% The internet was used daily or almost daily by 82% of adults in the UK in 2016. Compared to 78% in 2015 and 35 % in 2006. Regular internet use continues to rise with more than 8 in 10 people going online everyday in 2016. 70% of adults accessed the internet on the go using a mobile phone or smartphone. Just over 2 million people will need budgeting support as universal credit beds in and shifts to direct payments.

Digital Technology represents both a tremendous equaliser and barrier. Orbit is keen on activities, products and programmes that bridge the digital divide. The shift of focus to digital first is pervasive in virtually all aspects of life, this includes how Orbit is transforming how we interact with our customers. Though age is a specifically significant factor this often combines with low incomes, disability, learning difficulties, ethnic origin, location, culture and often language. The largest impacts will be on access to government services as increasingly these are being shifted to self-serve online channels. People who are digitally excluded are likely to be disproportionally heavy users of government services and needing significant support around financial advice. Among low-income groups the most significant barrier to overcome by low-income groups tends to be motivation. We are keen to see innovation that gets past stereotypes and recognises that although internet usage is ubiquitous in our daily lives many people are not confident that they have the necessary skills to make the most of it. Projects need to work alongside our core Orbit projects such as At Home Support and our Super Surfer Grants. Employment Orbit has experiences the positive benefits that its internal employment services delivers that bolsters the theoretical framework about the correlation of work and well-being. This is supported by extensive background evidence. Generally employment is the most important means of obtaining adequate economic resources that are essential to the material well-being and full participation in todays society. It is also generally accepted that work meets important psychological needs and is central to an individual’s identity, social roles and social status. Employment and socio-economic status form the main bulwark of drivers in social gradients in physical, mental health and mortality. Conversely there is strong evidence between unemployment and poor health. Clearly employment most acutely bisects all the core priority investment themes. Realistically Orbit appreciates that environmental factors and national policy are areas that most projects will be unable to affect. However we are looking for ways that projects can enhance our employment offers and leverages our employment offer to achieve greater customer outcomes. Wellbeing We are keen to ensure that we have a broad spectrum of projects across all priority themes. However a significant number of projects fall under the umbrella of wellbeing. Largely this is because the meaning of wellbeing is subjective and widely contested. Though Orbit appreciates that there is no single determinant of wellbeing, in general we assume it to be a result of good health, positive social relationships, and the availability and access to basic resources. This broad definition is both an inherent strength and limitation. Therefore Orbit will want people who apply under the priority theme to have very clear definitions of what they mean by wellbeing. Applicants will have to be very precise in their measures, outcomes and methodologies. We will be specifically focused on projects that utilise both subjective (self reports) and objective (household income, employment) measures when assessing wellbeing. Child Poverty In 2016 Orbit set out an ambitious challenge within the housing sector with the launch of their Creating Chances for Future Generations setting out a road map for how the housing sector can work together to tackle child poverty and create an environment for future generations to thrive. Statistics from Orbit show that 24% of children in our communities are growing up in poverty, as situation that will inevitably worsen as many more households have their income impacted by the benefit cap, with the largest families hardest hit. Housing associations impact on a significant number of children’s lives. Therefore, we need to ensure we are providing services and homes that meet the needs of the generations now and in the future to reduce the number of those living in poverty. We know that good housing directly affects a child’s health and wellbeing, and can influence access to wider social, economic and educational opportunities. Quality housing breeds stability for families and creates and environment for children to fulfil their potential. Housing providers have a duty to play their part in breaking this cycle of poverty. Orbit’s community investment team is well placed to ensure that we help deliver on these aims, taking the lessons learnt and knowledge gained and feed this back into our developments.

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At what stage does my project have to be at?

We are keen to hear from both established programme providers and groups with new ideas. People who have already done some great work and whose ideas offer us a fresh approach to problem solving are welcome, as are those just starting out who have a well thought out idea that needs support to get off the ground.

Why do we prioritise programmes that use volunteers?

We prioritise projects that are designed around a strong volunteering model. These projects create a civic responsibility and empower our communities to be more resilient and enable them to better deal with crisis or shock. In resilient communities, citizens are able and willing to share resources, including help and support. Orbit wants to bolster programmes that help promote the idea that individuals can be active and creative in meeting their needs and achieving their goals.

Are there a minimum number of beneficiaries Orbit projects should aim to have?

All projects have to illustrate their direct benefits to Orbit customers. Due to the difference in funding amounts there is no set minimum number of beneficiaries. We expect applicants to be realistic in balancing their targets to the funding amount that they are requesting. We will work with successful applicants on setting targets that we both agree are realistic and appropriate to the funding requested.

What kind of evidence do you require us to have in our applications?

Successful projects tend to be those that combine our data, external data and user (beneficiary) input. We will assess applications based on how well they illustrate this. In particular instances this may need to work along our support a bid page where applications may be put to a vote that illustrates demand or support of that project.

What types of organisation can apply?

The application process is open to all types of organisation that can illustrate a public benefit and are not purely for profit. We will, of course, support social enterprises that will reinvest surpluses into generating a larger social impact.

Do you fund individuals?

If you are an individual please contact the Community Investment team to discuss our requirements on how to move forward with your application.

Can organisations apply in partnership or consortia?

Yes.

Can my organisation submit more than one project proposal?

Yes. However you can only do one application in each priority investment theme.

Will all applications receive feedback?

Unfortunately we don’t to give feedback on unsuccessful applications.

Why is the Better Days Fund only limited to Orbit management areas?

Orbit customers are the focus and net beneficiaries of any funding we award. This limits our scope to only our management areas.

Do we need to have match funding secured to apply for funding?

This will be assessed on an application by application basis as well as depend on the funding amount being requested. It should be noted that in illustrating sustainability, applicants are encouraged to inform us of any match funding that they have both secured and unsecured. We ask for this within the application form.

Why? The main reason we need to process your data is so that we can offer you the best service available, whether you are a customer, colleague or anyone else that we work with. What? We use your contact details, financial information and other personal information to provide you with our services, which sometimes involves sharing data with our trusted partners and contractors. How? We handle your data carefully, and have appropriate controls in place to protect it from breaches. We also work to ensure that data is accurate and only kept as long as is necessary, and that we uphold your rights around how we handle your data.

Our contact details are:

Address:

Orbit
Garden Court
Harry Weston Road
Binley Business Park
Binley
Coventry
CV3 2SU

Telephone number: 0800 678 1221

If you have any queries about this policy or anything related to data protection, you can contact our Data Protection Officer (DPO) at Garden Court, Harry Weston Road, Binley Business Park, Binley, Coventry, CV3 2SU or [email protected]

‘Personal data’ is any information that relates to a living, identifiable person. This will usually include your name, address, contact details, and other information we collect as part of our relationship with you.

It can also include ‘special categories’ of data, which is the official term for information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation.

The use of this type of data, and of information about criminal convictions and offences, is subject to strict legal controls.

We only process data if we need to for a specific purpose, as explained below. Most often, we collect your personal directly from you, through our contact with you.

Your personal data is held in both hard copy and electronic formats.

Electronic data, including emails, is stored on Orbit’s servers and on our software suppliers’ servers, which are located in the European Union.

Where we contract with a software supplier who stores data outside of the EU, only minimal data is processed, for example for carrying out feedback surveys, and we ensure appropriate safeguards are in place.

Information about how long we hold your data for can be found in our Data Retention Schedul e. Some of our retention periods are based on legal requirements, and others are based on the practical reasons we need to keep the data for a certain period of time.

Once we reach the retention period, we will securely delete the relevant data, unless we are legally required to keep it longer, or there are legal reasons why we should keep it longer.

As a data subject, you have the following rights in relation to your personal data:

To be informed about how your data is handled;

To gain access to your personal data;

To have errors or inaccuracies in your data changed;

To have your personal data erased, in limited circumstances;

To object to the processing of your personal data for marketing purposes or when the processing is based on the public interest or other legitimate interests;

To restrict the processing of your personal data, in limited circumstances;

To obtain a copy of some of your data in a commonly used electronic form, in limited circumstances;

Rights around how you are affected by any profiling or automated decisions.

If you wish to exercise any of these rights, please contact us in writing or on the telephone.

For more information about these rights, please see the ICO’s website https://ico.org.uk/ or contact our Data Protection Officer (DPO) at Garden Court, Harry Weston Road, Binley Business Park, Binley, Coventry, CV3 2SU or [email protected]

Withdrawing consent

If we are relying on your consent to process your data, you may withdraw your consent at any time by contacting us.

Complaints to the Information Commissioner

You have a right to complain to the Information Commissioner's Office (ICO) about the way in which we process your personal data. You can make a complaint on the ICO’s website https://ico.org.uk/.

Orbit processes your data so we can manage and support our relationship with you, comply with legal obligations, improve our services and achieve our legitimate business aims. The information below gives more details about the ways we process your data, including who we share data with, and the legal basis for each type of processing.

Processing Purpose

Legal basis for Processing

Applications

When you apply to live in, or buy, an Orbit home, we collect information directly from you and from relevant third parties, in order to assess your eligibility and suitability for the application you have made.

For rented customers we receive your contact details and housing need information from the Local Authority if you have been nominated by them and we take up references from former landlords.

Some decisions are made automatically about your eligibility, based on the answers you provide in your application, but you will always be given the opportunity to challenge the decision.
This processing is necessary for entering into a contract with us, including a tenancy agreement or a purchase contract. We need to know that you are eligible, and that you can afford a property, and/or sustain your tenancy, and we may need to offer you additional support as part of your tenancy.

CORE reporting

So that the Ministry of Housing, Communities and Local Government (MHCLG) can produce statistical information, we report information about our lettings and shared ownership sales via the CORE (Continuous Recording) system. The information provided does not include your name or full address, but it does contain special categories of data.

Please see the CORE website for more details.
The processing of this information by the MHCLG is necessary for the performance of a task in the public interest, and so far as the data includes special categories, the MHCLG states that the processing is necessary for reasons of substantial public interest.

Orbit customers

When you are an Orbit customer, we will collect information from our interactions with you, including any complaints or allegations that are made by you, or about you, and we process this information to allow us to manage our relationship with you, collect your rent, and provide you with tenancy or sales related services, and appropriate support services, and to manage any complaints or alleged ASB or similar issues.

This will involve sharing information with, and receiving information from, third parties:

Where crimes have been committed or alleged information is shared with the police and other agencies with investigative and prosecution powers;

We will share rent information with local authorities for the purposes of administration of benefits;

Where local authorities require information for council tax, we will confirm tenancy information to allow the correct tax to be paid.
We will also share information with debt collection agencies so they can collect debts on Orbit’s behalf.
Most of the information we collect and use as part of our ongoing interactions with you is necessary for the performance of your contract, and is linked to ensuring both you and Orbit are complying with the requirements of the contract.

We have a legal obligation to keep business and financial transaction records as appropriate.

We will offer you further support based on our legitimate interests to enable you to sustain your relationship (tenancy/shared ownership relationship) with us to the best of your ability.

If we contact you by email or text to let you know about our offer, we will do so based on your consent to that use of your email or text contact details.

If we refer you to an external agency for further support, we will do so only with your consent to pass your details onto them.
When we share information for the reasons explained, we will do so on the basis of the fact it is necessary for a task in the public interest (crime, benefits and tax payment) or for our legitimate interests of debt collection.

Insurance

If you are an Orbit insurance customer, we will process your information so we can provide you with a policy, and to manage any claims you make, which may involve sharing information with third parties about the circumstances in order to assess the claims.

This processing is necessary for the performance of your insurance contract. If it suspected that a claim is not legitimate, we will process information on the basis that it is necessary for us to protect our business from fraudulent claims, which is in our legitimate interests.

Help to Buy

Orbit manages the Help to Buy Midlands service, on behalf of Homes England, Please see the Help to Buy Midlands website for more details.
Most of this processing is on the basis that it is necessary for a contract, or entering into a contract, for shared ownership or an equity loan.

Contacts

For members of the public who are not customers but come into contact with Orbit in another way, such as to make an enquiry, complaint or allegation, we will collect information from our interactions with you, so that we can provide you with the information you have requested, or so we can investigate and handle any complaints or allegations.
We process this information on the basis that it is necessary for our legitimate interests of responding to your enquiry, complaint or allegation, as appropriate.

Recruitment

If you apply for a job with Orbit, we collect information about your suitability via our trusted recruitment partner organisations. Please see the Recruitment Privacy Policy for more details.
Most of this processing is on the basis that it is necessary for an employment contract, or entering into an employment contract, with Orbit.

Employees

We collect and process information about current and former employees as part of managing your relationship with Orbit.
Most of this processing is on the basis that it is necessary for managing your employment contract with Orbit.

CCTV

Orbit uses CCTV in its offices and in some of our housing/schemes for the safety and security of premises, colleagues, customers and any third parties. CCTV footage can be disclosed to those organisations acting on official authority, including the police.
We process data from CCTV for the purposes of our legitimate interest of protecting our premises and people.

Telephone calls

Phone calls to our main telephone number are recorded, so that we can monitor the quality and content of calls.

This processing is on the basis of our legitimate interest of providing good customer service, as well as protecting our colleagues and other people from any problems arising from ambiguity in phone call conversations.

Contractors

We work with external contractors who provide our customers with housing related services, for example repairs or asset maintenance, and we will share your contact details with these contractors so they can contact you to arrange appointments to provide the services.

Orbit’s suppliers of computer systems have access, which is controlled, to the data held on the systems, only as part of providing us with support.
We share information in the ways explained based on our legitimate interests of outsourcing the provision of some services and of providing appropriate computer systems, to enable us to run the business efficiently.

Work contacts

People we work with – organisations and companies – your contact details are personal data and we will treat it accordingly, using it only as part of our relationship with your organisation, whether we work in partnership or have a customer/supplier relationship.
This processing is based on our legitimate interests of managing business relationships appropriately.

Surveys and feedback

In order to understand our customers’ experiences and improve our services and products, we will contact you at various “touch-points” during our relationship with you, and ask you to complete a survey and give us feedback, over email or text or over the telephone. We contract with specialist companies to carry out surveys on behalf of Orbit, which involves sending them your contact details and they gather your responses for us. You can opt out of this sort of contact if you prefer.
Orbit, and the specialist companies we work with, process data in order to ask for your feedback, based on our legitimate interests of improving our customer services and products.

Marketing

We will send you information that we think will be useful or of interest to you, about the services we provide, whether they are paid for services or free of charge. We will make decisions about what information so send based on your profile, for example your age if we are letting people know about age-related services like our over 55s schemes.

Orbit will send you hard copy marketing materials on the basis of our legitimate interests of increasing our customers’ knowledge of other relevant services and products.

We will only send you emails or texts (electronic direct marketing) with this type of information if we have your consent to do so. For commercial services or products, this includes where you have bought, or entered into negotiations with us, for a similar service or product. Every time we send an email or text you will have the option to unsubscribe from similar marketing messages.

Website

We collect information through this website, when you submit data through it, and through the use of Cookies. Please see the Cookies section for more details.

This information is processed for our legitimate interests of responding to any enquiries you make through the website, and of understanding the effectiveness of our website.

Visiting our Website

When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google analytics. We do this to find out things such as the number of visitors to the various parts of the site.

We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.

What are Cookies

Cookies are text files placed on your computer by websites you visit. These are widely used to enable the websites to work properly (e.g. ensuring that the right personal information collected is attached to the individual who submitted it) when collecting information that you have provided to the Data Controller. You may delete and block cookies if you wish from this site, however, please be aware that this could affect the functioning of this website. If you would like further information relating to cookies and what they do and how to delete them, please visit www.aboutcookies.org or www.allaboutcookies.org.

How we use cookies

The table below explains the cookies we use and why. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Cookie

Name / Purpose

Type / Expiry

More Information

Website cookie acceptance

CookiesAccepted - This cookie is used to record if a user has accepted the use of cookies on the website

To withdraw your consent after accepting this cookie,. Find out how at www.aboutcookies.org

CFID

Linked information is the username. When a user logs in, maintains authentication state

Persist 2 hours

First party cookie

CFTOKEN

Persist 2 hours

First party cookie

JSESSIONID

SessionSession – determines the end of the session by a user

First party cookie

VOPECRA

Anonymous – remembers when a user has elected to accept cookies

Persist Never

First party cookie

Google Analytics

_utma

_utmb

_utmc

_utmz

These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

Persist 2 years

30 mins

End of session

6 months

Click here for an overview of privacy at Google

Third party cookie

Google Translate

googtransSession – stores your chosen language (if you decide to change if from English). This means that you do not have to select your chosen language every time that you load a new page

End of session

Click here for an overview of privacy at Google

Third party cookie

Google Maps

PREF

NID

These cookies are used to remember Google maps preferences

Persist

6 months

Click here for an overview of privacy at Google

Third party cookie

The table below explains some of the other cookies we use and why.

Name Format Expires Reason

o-alert Alphanumeric String Session Alert message to user

font-size Alphanumeric String 6 months Selected website font size

colour-theme Alphanumeric String 6 months Selected website theme

o-area Alphanumeric String 10 years Selected local area

contour_XXX Alphanumeric String 1 month Form submissions

pagesRatedCookie Alphanumeric String 1 month Page ratings

yourAuthCookie Alphanumeric String Session Scheme locator search

yourAuthCookie Alphanumeric String Session Protected area

Third party cookies

We sometimes embed video content and photos from websites such as YouTube and Flickr. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.

We sometimes use third party services to provide additional features such as social sharing options which may present cookies. You can use the YourOnlineChoices website to manage how your data is shared with the following third parties that we use:

AddThis social sharing tool

Accepting cookies

For this site to function properly you will need to accept cookies. Please bear in mind that if you do not accept cookies, certain personalised features of this website cannot be provided to you.

How it works

At what stage does my project have to be at?

Why do we prioritise programmes that use volunteers?

Are there a minimum number of beneficiaries Orbit projects should aim to have?

What kind of evidence do you require us to have in our applications?

What types of organisation can apply?

Do you fund individuals?

Can organisations apply in partnership or consortia?

Can my organisation submit more than one project proposal?

Will all applications receive feedback?

Why is the Better Days Fund only limited to Orbit management areas?

Do we need to have match funding secured to apply for funding?

What are the timescales for the fund?

If our application is successful how long do we have to spend the funding?

Are faith based organisations eligible to apply?

Processing Purpose

Legal basis for Processing

Applications

CORE reporting

Orbit customers

Insurance

Help to Buy

Contacts

Recruitment

Employees

CCTV

Telephone calls

Contractors

Work contacts

Surveys and feedback

Marketing

Website

Cookie	Name / Purpose	Type / Expiry	More Information
Website cookie acceptance	CookiesAccepted - This cookie is used to record if a user has accepted the use of cookies on the website		To withdraw your consent after accepting this cookie,. Find out how at www.aboutcookies.org
CFID	Linked information is the username. When a user logs in, maintains authentication state	Persist 2 hours	First party cookie
CFTOKEN		Persist 2 hours	First party cookie
JSESSIONID	SessionSession – determines the end of the session by a user		First party cookie
VOPECRA	Anonymous – remembers when a user has elected to accept cookies	Persist Never	First party cookie
Google Analytics	_utma _utmb _utmc _utmz These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited	Persist 2 years 30 mins End of session 6 months	Click here for an overview of privacy at Google Third party cookie
Google Translate	googtransSession – stores your chosen language (if you decide to change if from English). This means that you do not have to select your chosen language every time that you load a new page	End of session	Click here for an overview of privacy at Google Third party cookie
Google Maps	PREF NID These cookies are used to remember Google maps preferences	Persist 6 months	Click here for an overview of privacy at Google Third party cookie

Name	Format	Expires	Reason
o-alert	Alphanumeric String	Session	Alert message to user
font-size	Alphanumeric String	6 months	Selected website font size
colour-theme	Alphanumeric String	6 months	Selected website theme
o-area	Alphanumeric String	10 years	Selected local area
contour_XXX	Alphanumeric String	1 month	Form submissions
pagesRatedCookie	Alphanumeric String	1 month	Page ratings
yourAuthCookie	Alphanumeric String	Session	Scheme locator search
yourAuthCookie	Alphanumeric String	Session	Protected area